This Privacy Policy explains how CallAdoc Telehealth Services LLC (“CallAdoc”, “we”, “our”, “us”) collects, uses, stores, and protects your personal and medical information when you use our telehealth services.
This Policy is aligned with applicable regulations of the Dubai Health Authority (DHA) and relevant UAE data protection laws.
By using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal details (full name, age, gender)
- Identification details (Emirates ID, passport, or national ID)
- Contact information (phone number, email address)
- Medical information (health history, consultation details, prescriptions)
- Payment and transaction details
- Device and usage data (for system functionality and security)
2. How We Use Your Information
Your information is used to:
- Provide telehealth consultations and medical services
- Verify patient identity and ensure regulatory compliance
- Create and manage treatment plans
- Enable follow-up care and continuity of treatment
- Schedule appointments and send reminders
- Improve service quality and platform functionality
- Comply with legal and regulatory obligations
3. Confidentiality
- All patient information is treated as strictly confidential
- Access is limited to authorized healthcare professionals and staff involved in your care
- Information will not be disclosed without consent, except where required by law or regulatory authorities
4. Data Sharing
We may share your information only in the following situations:
- With treating doctors and healthcare professionals within CallAdoc
- With laboratories or diagnostic partners (where required for your care)
- With authorized service providers (e.g., payment processors, IT infrastructure providers)
- When required by UAE law or regulatory authorities
- In medical emergencies where disclosure is necessary to protect patient safety
5. Telehealth Consent
By using our services, you acknowledge that:
- Consultations are conducted remotely via digital platforms
- You consent to the collection and sharing of relevant medical information for treatment purposes
- You understand the limitations associated with virtual healthcare
6. Data Security
- We implement secure systems, encryption, and access controls to protect your data
- Access is restricted to authorized personnel only
- While we take strong security measures, no system is completely risk-free, and absolute security cannot be guaranteed
7. Patient Rights
You have the right to:
- Access your personal and medical records
- Request correction of inaccurate or incomplete data
- Withdraw consent (subject to legal, medical, and regulatory limitations)
- Request clarification on how your data is handled
8. Data Retention
- Medical records are retained in accordance with UAE healthcare regulations
- After the required retention period, data will be securely archived or permanently deleted, as applicable
9. Cookies & Tracking
- Our platform may use cookies to enhance user experience and system performance
- Cookies help with login sessions, preferences, and analytics
- You may disable cookies in your browser settings; however, some features may not function properly
10. Third-Party Services
We may engage trusted third-party providers for:
- Payment processing
- Cloud hosting and storage
- Communication and notification systems
All third parties are required to maintain strict confidentiality and data protection standards.
11. Cross-Border Data Processing
- Your data may be processed or stored on secure servers that may be located outside the UAE
- In such cases, CallAdoc ensures that appropriate data protection safeguards are in place in accordance with applicable laws
12. Limitation of Liability
CallAdoc shall not be responsible for:
- Data loss or breaches caused by user device issues
- Unauthorized access due to user negligence (e.g., sharing login details)
- External cyber incidents beyond reasonable control
13. Updates to This Policy
- This Privacy Policy may be updated periodically
- Updates will be published on our platform and become effective immediately upon posting
14. Governing Law
This Policy is governed by the laws of the United Arab Emirates, with disputes subject to the jurisdiction of Dubai Courts.
15. Contact Us
For any privacy-related questions or concerns, you may contact CallAdoc through the official communication channels provided on our website.